Frequently Asked Questions

The daily rate covers all the necessities, including bedding, toys, and individual litter trays. You are welcome to provide any smaller items from home that you feel may help your pet settle in well - just make sure they are labelled and not too precious.

We feel it’s worth pointing out that all the ‘extras’ are included as part of our service, and we don’t apply fees or surcharges for them. Yes, that includes: cuddles, treats, updates, medication, special diets, public holidays/peak periods, senior guests… the list goes on! The daily rate covers it all, so you know exactly what you will be paying, with no unexpected add-ons.

We know that cats are the ultimate masters of their own schedules, so we're at their beck and call seven days a week.

Monday - Friday
8:00 AM - 12:00 PM / 2:00 PM - 6:00 PM

Saturday, Sunday & Public Holidays
9:00 AM - 12:00 PM /2:00 PM - 5:00 PM

We charge per day (or part thereof) and check in/out can be arranged any time within our opening hours. This helps to minimise disruption should your travel plans encounter unforeseen hiccups!

Please note, we are closed to clients on Christmas Day, New Year’s Day and Easter Sunday.

It’s a great idea to stop by for a tour of the premises before choosing a cattery. We welcome inspections daily between 10 A.M. and 12 P.M. - no need to book.

We primarily serve Hill’s cat food, a premium product that is specially formulated to meet your cat's unique dietary needs. We're talking about food that even the most finicky feline would love, with both wet and dry options! We generally feed our guests morning and night, but we are happy to mirror your cat’s normal routine as best we can. Just have a chat with our team if your puss has a different feeding schedule.

We understand that cats can be particular about their cuisine, so if your cat is on a prescription diet, or you would prefer they remain on their usual food, we invite you to B.Y.O.!

The minimum vaccination requirement for guests at our cattery is the annual F3 vaccine, which protects against Feline Calicivirus, Feline Herpes Virus (cat ‘flu) and Feline Panleukopenia. This must be administered at least two weeks prior to admission, and we recommend emailing through your cat’s certificate of vaccination before the stay commences.

All guests over the age of six months must be desexed.

Flea/worming treatments must be administered within the last month. For stays longer than four weeks’ duration, a treatment should be supplied to be administered on site.

Yes! If you need help getting your puss to or from the cattery, we can help. Just book our ‘Mewber’ service and we can organise to ferry your furry friend in comfort. For quotes, please enquire with our team.

Here at Meowhaus we primarily focus on one-on-one time with our guests in their suites because cats tend to be most comfortable in an environment they have become familiar with. We do offer our more outgoing boarders exercise time in a secure area, but this is considered on a case-by-case basis.

We're experienced in caring for cats with special needs, including those who require medication, have mobility issues, or just need a little extra TLC. We understand that some cats can feel shy or anxious when away from home. Our team is trained to recognise cat body language and behaviours, so we can provide one-on-one time with each cat, catering to their individual needs and preferences.

We factor in your cat’s temperament when deciding where they are housed within the cattery space. A quiet location and calm neighbours can do wonders in encouraging a shrinking violet to bloom.

It can be beneficial to begin your cat on Zylkene in the days leading up to a stay (available from pet shops and vet clinics). Zylkene is a natural supplement containing a milk protein that has been shown to help reduce stress and anxiety in cats. By giving your cat Zylkene before and during a stay, you can help them feel more relaxed and calm, which can make their boarding experience much more comfortable and enjoyable.

To ensure the comfort of all our guests, we also use Feliway. It's a pheromone spray that mimics the natural calming scent that cats produce. By using Feliway in the space, we can help reduce stress, ease anxiety, and make your cat feel more at home.

Absolutely! We know it's hard to be away from your loved one, so we invite you to give us a call, Whatsapp or email if you want to know how they are going. They might even make Cat Of The Day on our Instagram or Facebook page so be sure to give us a follow!

In the unlikely event that your cat becomes ill while staying with us, know that they are in good hands. We have a good relationship with local vet clinics, and will liaise with your cat’s regular vet where appropriate. We'll always try to get in contact with you to discuss the best course of action, and it is a condition of boarding that you provide details of an emergency contact other than yourself for extra peace of mind.
Please note, if we need to attend a veterinary clinic with your pet, a transport fee of $30 will be applied.

We understand that life happens and sometimes plans change but we ask that you give us 48 hours’ notice for cancellations or amendments. If you check your cat out earlier than the booked collection date, you will be charged 48 hours’ board, or to the booked date, whichever is sooner.

A deposit of $50 is required for stays incorporating the Easter period (Good Friday - Easter Sunday) , and $100 for bookings over Christmas/New Year (24 December - 5 Jan) period. This deposit is non-refundable in the event of a booking cancellation.